Improving Communication Skills

Upcoming dates (1)

Mar. 13, 2025

Fond du Lac, WI

Workshop Overview

These classes are a part of the Public Works Supervisory Academy (PWSA)and the Public Works Management Institute (PWMI). You may enroll in individual classes without enrolling in either the Academy or the Institute.

Who Should Attend?

  • Public works supervisors who wish to sharpen their skills
  • Supervisors and managers who are new to the field of public works
  • Public works employees who wish to prepare for advancement
  • Public works engineers who are new to supervision and management
  • Public works professionals engaged in the APWA Donald C. Stone Center leadership and management career path

Workshop Outline

Understanding the basics of verbal communications

Writing better emails, short letters and reports

Team communications and delegation

Conducting small meetings

Working with difficult people

Instructors

Benjamin Jordan

Benjamin J. Jordan, PE is a program director with Interdisciplinary Professional Programs in the transportation sector. He has over 35 years of experience in civil engineering and public works. He earned a Bachelor of Science Degree in Civil Engineering from the University of Illinois at Urbana–Champaign and a Master of Public Affairs degree with a Certificate in Public Management from the University of Missouri-Columbia. He is a Licensed Professional Engineer in the State of Illinois.

Upcoming dates (1)

Program Director

Benjamin Jordan

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